Refund Policy
Last updated: September 6, 2026
1. Trial Period & Money-Back Guarantee
Every new subscription taken out on the web or on Android starts with a 7-day trial. A payment card is saved at checkout, but no amount is charged before day seven: cancel before then and you pay nothing. On iOS the same offer applies when Apple makes it available to your account.
When a subscription starts without a trial, on iOS where no introductory offer is available or because your 7 days have already been used, it is billed immediately and covered by a 14-day money-back guarantee on every platform (web, iOS, Android). Contact us within 14 days of your first payment for a full refund, no questions asked.
2. After the Trial or Guarantee Window
Your subscription renews automatically each billing period. Once a payment has been charged and, where applicable, the 14-day guarantee window has passed:
- No pro-rata refunds are provided for partial billing periods
- When you cancel, you retain full access to the Service until the end of the current billing period
- Your subscription will not renew after the current period ends
3. How to Cancel
You can cancel your subscription at any time:
- From your billing dashboard
- Via the Stripe customer portal (accessible from your billing page)
- By contacting us at [email protected]
4. Exceptional Circumstances
If you believe you have been charged in error or have experienced a technical issue that prevented you from using the Service, please contact us at [email protected]. We review each case individually.
5. Processing Time
If a refund is granted, it will be processed through Stripe and typically appears on your statement within 5-10 business days, depending on your bank or card issuer.
6. Contact
For any questions about this refund policy:
Email: [email protected]